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Idea: principles of effective communication and conflict resolution

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About the Author-
Communication-
Conflict Resolution-
Conflict-
Mediation-
Conflict Coaching-
C & C Skills-
C & C in........-
Training-
Newsletter-
e-books etc....-
Your Comments...-
Book Reviews-
Questions?..-
Sitemap-
Rescuer Syndrome-
'Body language'-
No blame-
C & C websites-
Video Lounge-
C & C Blog-
Link to this site-

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Welcome
to the
Communication and Conflict website!

Promoting Mindful Communication
Growth through Conflict

Conflict is the beginning of consciousness - M.Esther Harding

Thanks for visiting the Communication and Conflict website!

Hi, I'm Alan Sharland

My work, for the past 16 years as a Mediator and Trainer in Conflict
Management skills, has been to assist people in dispute.

The observations, insights and Principles given on this website have
been taught to me by the many brave, but determined people who wanted
to create ways of resolving their conflicts effectively
.

Sign up for the Communication and Conflict Newsletter:
Email
____________________________________
Name
______________________________
Then
Subscribe
Don't worry -- your e-mail address is totally secure.
I promise to use it only to send you the
Communication and Conflict Newsletter.

Are you involved in a destructive conflict?

Have you had:
* a tiff with your partner?
* a ruck with your boss?
* a sulk from your teenager?
* a riot in your meeting?
* gang warfare on your estate?
* some other kind of 'falling out' with someone?

Has the problem become entrenched over a number of weeks, months or
even years?

Does it tire you out?

Do you want some support?

This website provides answers to these questions and many others
relating to Communication and Conflict....

* Do you repeatedly find yourself in the same kind of conflict
situation with the same person or even with many different people?
* Do you work in one of the Helping Professions and wonder why you
feel so overwhelmed by the demands of your clients?
* Or are you struggling with a destructive conflict situation at work
and want to know how effective communication in the workplace can
help?
* Do you want to find out how effective interpersonal communication
can support conflict resolution in relationships?
* Do you want resources and approaches you can use to teach yourself
and others how to resolve conflict effectively?
* Are you looking for conflict resolution exercises or training in
effective interpersonal communication and conflict management
skills that support conflict resolution?

This website also helps you to......

* Become more aware of your day to day use of language, such as
labelling and 'I' statements, and how it affects your relationships
with others.
* Develop skills that improve the effectiveness of your communication
and your capacity to resolve conflict.

Why 'Communication and Conflict'? further information on the thinking
behind this site.
* Learn to approach relationships and interactions with others as a
continuous opportunity for personal growth.
* Understand how many common stereotypes about non-verbal behaviour,
often called 'interpreting body language' hinder effective
communication.
* Lose your 'fear of conflict' through developing an understanding of
the Principles of Effective Interpersonal Communication.
* Learn to empower yourself in any conflict situation through losing
your dependence on others to 'change'.

These are just some of the insights and challenges that you will find
in the pages of this website.

Are you a Conflict Resolution Practitioner looking for resources and
further understanding of your field of work?

Would you like to know....

What are the Underlying Philosophies of Mediation that underpin the
insights and ideas discussed in this website?

What is meant by a 'No-blame approach' or 'No-blame culture'?

What is the Rescuer Syndrome and why is it a destructive response to
conflict?

Why is empowerment such an important aspect of effective conflict
resolution? What is empowerment in this context?

What are the effective communication skills used in supporting
someone in the resolution of their destructive conflict?

Here's a quick overview of the site...

Ok, the main features that you will find on the site are:
* 9 Principles of Effective Interpersonal Communication which also
support effective Conflict Resolution (you can even purchase a
Guide that helps you to practice these).
* 6 Underlying Philosophies of Mediation - if you are a mediator or
just interested in what mediation is 'about', these will explain
the thinking behind my mediation practice.
* 3 different ways in which people tend to respond to conflict. Two
of them never lead to a resolution of conflict. One of them helps
us to resolve it and grow and learn from conflict.
* 3 Communication Skills that help us to be effective communicators,
and help us to help others resolve their conflicts when requested.
You can also buy an e-booklet that puts all the information about
these skills together for easy reference. .

For a detailed list of the content of the site, check out the Site Map.

Subscribe to the FREE Communication and Conflict Newsletter and receive
a monthly e-zine with:

Useful information and resources

Observations from the practice of conflict resolution

Tips and insights to help you feel more confident when faced with
unresolved conflict

The Newsletter content is often challenging, sometimes a little
controversial as it doesn't follow some of the 'standard' conflict
resolution tips and ideas that you will find in books and on the
internet.

Click here to see some back issues of the Newsletter

It is based on day to day experience and insights drawn from the
practice of mediation, which supports people who have become embroiled
in conflict that has not been resolved.

These insights are gained from real, everyday difficulties - disputes
between neighbours, complaints about professionals, angry encounters
between people, even examples from the animal kingdom!

Email
____________________________________
Name
____________________________________
Then
Subscribe
Don't worry -- your e-mail address is totally secure.
I promise to use it only to send you Communication and Conflict
Newsletter.

Skype Consultation

You can also arrange a Consultation via Skype if you would like
One-to-One support with:
* How to handle a conflict situation constructively
* Communication difficulties you are experiencing
* Mentoring for your conflict resolution practice if you are a
Mediator

Would you like to Sit Back and Watch an Inspirational Video!

Check out the Communication and Conflict Video Lounge

Some more on Effective Communication and Conflict Resolution....

The practices of effective interpersonal communication and effective
conflict resolution are more about self-awareness than about techniques
or 'strategies' for changing or 'dealing with' others.

And that's great news. Because it's impossible to change others, but
the possibilities for changing ourselves are infinite. And we each have
the power to do so.

Seeking to control or change others in a conflict is conflict
suppression and conflict avoidance. It doesn't work.

Seeking to control or change ourselves in a conflict situation leads to
conflict resolution. It does work.

Effective support for conflict resolution empowers people to find ways
of controlling or changing themselves.

Ok, as you can see there are a lot of resources on the site. If you
haven't already done so via some of the earlier links then take the
first step and......

Click here to start your journey towards more Effective
Communication and Conflict Resolution.

Find out how I came to build this website.....

I Love SBI!-

Join the Communication and Conflict Affiliate Program! You will be sent
an email for each sale originating from your website. Each month's
earnings will be paid via PayPal within 15 days of month end.

footer for communication and conflict page-
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Your comments about this site...

Share this page:

-

Hi Alan,

You have put together an awesome web site with lots of fantastic
materials.

John Ford - Managing Editor Mediate
Alan,

I work at a homeless shelter/rehab and I teach a class on community
living. This is a new field of employment for me. I can use this site
for ideas for the class I teach.

This is going to be very interesting and educational for myself as well
as others.

This site is a big help. Thank you!

TM, Kentucky, USA

Get The Guide to the Principles of Effective Communication and Conflict
Resolution

Click here to download a sample chapter.

Use the exercises
in
The Guide
to
PRACTICE
the
Principles of Effective Communication and Conflict Resolution.

Click here

Working with 'Bullying'? - This may interest you....

Hello Alan Sharland

Thank you SO MUCH for this article! It brings forward some very key
points about the phenomenon of "bullying" which I have been pondering
for some while. Among others, asking to what extent can/should the
person on the receiving end of the bullying/perceived to be bullying
take responsibility/initiate steps to shift the paradigm? How can this
happen without implying that the recipient is somehow responsible for
the bullying behavior?

Laurie McCann, Campus Ombuds, Univ Calif Santa Cruz

Hi Alan, ..... your site is great. I've been reading all the material
and have to say its already made a difference in how I sort out/manage
some of life's little problems. JH - West London, UK

This article is the BEST article on questioning I have ever read and
I'd like, with your permission, to pass it along to our mediators.Your
examples of both genuinely open and 'not-so-open' with explanations are
very insightful.
ML - Canadian Govt. Agency

Hi Alan

I have just spent hours on your site as I truly love the eclectic mix
of reference material that you kindly share. From Gibran to Byron Katie
and the fab youtube clips! I am making my free hugs poster as of now
:-)

Anni with joyful smile :-)
Preston, UK

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